By: Luke & Rachel

We feel so fortunate to have worked with Susan Pauls and the Pauls team! She was just as excited as we were to find the perfect family home, and we appreciated her dedication, commitment and honesty. Susan answered our many questions quickly and thoroughly and certainly put to rest any trepidation we had about buying and selling. Susan's knowledge of the market is incredible, and her expert advice allowed us to get a quick sale! Overall, Susan made the potentially stressful process a straight forward one and we have already recommended her to friends and family. Thanks again Susan!

By: Shannon & Nick

From the very first moment my husband and I met Susan we knew she was going to be fantastic! She made us feel so comfortable and confident that we would find our perfect home and we truly did. She answered every single question, email, text quickly, professional and truly with a passion for helping us enjoy a sometimes stressful process. She was honest when we wanted her to be and always helped us envision how a home could be exactly what we wanted. Along with Susan, every time we would call into the office everyone on the team was pleasant and helpful. As we are moving from Toronto to Hamilton, Susan did not just answer...

By: Nathan & Carley

When we were ready to purchase our first home, there was no question that we would be going to Jim Pauls Real Estate! After meeting with Jim and then Susan we felt at ease and comfortable going through the process of buying a home. Everything was handled quickly, efficiently and with the utmost integrity. Susan made sure we were completely happy with our purchase and walked us through each step which made a huge difference for us as first timers!

By: Ben & Becky

We had the pleasure of working with Susan as we transitioned from renters to first time homeowners. Having never gone through the process of owning a home, it was a relief to have Susan on our side to navigate the real estate market. Her knowledge and expertise of the market and home renovation costs were invaluable in helping us make an informed decision about our new home. Susan was always prepared to swiftly answer any questions or concerns we had any day of the week. We would recommend Susan for everyone, especially novice home buyers!

By: Nathan & Carley

When we were ready to purchase our first home, there was no question that we would be going to Jim Pauls Real Estate! After meeting with Jim and then Susan we felt at ease and comfortable going through the process of buying a home. Everything was handled quickly, efficiently and with the utmost integrity. Susan made sure we were completely happy with our purchase and walked us through each step which made a huge difference for us as first timers!

By: Tomasz

Thank you for making a quick sale of our Hamilton Loft on Rebecca St! We decided to make a move and stop renting our property and put the place up on the market. The prior agent was not able to get many showings and wanted to lower the price every other week; this kept up for close to 4 months. When I contacted you (Susan) I was not sure what to expect; rather your experience and abilities proved not only that you would have showings immediately to put the property on the map, you were good to work with and coordinated as per our needs. Not to mention you had the place sold in no time! Thank you Susan

By: Jon & Shelley

We would strongly recommend Jim Pauls Real Estate. They listen to your needs and do whatever they can to make the buying & selling experience as easy as possible. Thanks guys, we couldn’t have done it without you

By: Amaris

Susan and the Jim Pauls team are fantastic. Twice now Susan has helped us find a new home. She is professional and passionate and goes the extra mile. Her team supports her and all step up to make what is often a stressful time not only bearable but even enjoyable. Her positive attitude and "we can make this work' mentality are infectious. Her hands on attention to detail and care for her clients is exemplary in this fast paced society where customer care at times seems like an old school thought. Her care doesn't stop at the sale. She follow up before, after and during to make sure you are okay and always offering support. I'd...

By: Alan

Susan is a true professional destined to carry on the Pauls' reputation for being leaders in the Hamilton district real estate sector for many years to come. Thank you Susan for a job very well done.

By: Tony & Vera

As first timers, Susan was very thorough and patient throughout the entire process. She made sure we found a home that met all our needs and more. Susan made us feel very comfortable and we would highly recommend her.

By: Karen & Chris

Within the past year I have been provided with services from two real estate companies. Susan Valerio's client care was far superior to her competitor. Her availability, efficient response, and attention to our needs were incredible to say the least. She respected our financial position and did not try to push our budget. She listened to our needs, and provided options for us to view daily. When we expressed interest in seeing potential homes she was in touch with us immediately to visit them. While we were looking at houses we were interested in she informed us of others we could see at the same time. She prepared us for expected...

By: Chris

Susan was a great agent to work with, she was very flexible with my schedule, always available to answer any questions or concerns that I had and was very honest in the houses that were shown to me; pointed out the flaws and positive characteristics in each house. She was also very patient and put no pressure on me to buy. Great experience with her and I look forward to working with Susan again. I also have no hesitation to refer family and friends.

By: John & Nikki

Susan and Sheila made buying our first home a very easy and enjoyable experience. Highly recommend the Jim Paul's real-estate team and will definitely call them when we decide to buy again.

By: Paco & Sarah

Susan helped us find our first family home. Her experience and knowledge throughout the purchase resulted in a smooth transition for our family. We are forever grateful for her and would highly recommend her.

By: Kate Douglas

Susan is awesome! I bought my first house with her 10 years ago. She was very helpful and helped me find my perfect house. She also has helped my brother and friends. Very professional and helped me from house inspection to mortgage needs.

By: Kevin & Tracy

Professional, caring, non-pressured approach to helping us find the right home in Hamilton, Annie sings it best, "I think I'm going to like it here!!!" Many thanks to Susan and the team!

By: Josh & Elisabeth

My family and I could not be more pleased with the efforts and accomplishments made by the entire Pauls Team and especially our Real Estate Agent, Susan Valerio. With our detailed characteristics and specific needs, Susan helped us research, locate, and purchase our dream house, all within weeks of beginning our search! We are so very happy with our home, and wouldn't have found it without the help of Jim Pauls Real Estate Ltd. Thanks so much!

By: Trevor & Emma

We bought our last two homes through Jim Pauls Real Estate and had the pleasure of working with Susan on a few other projects too. She is very knowledgeable and ensures she's available to answer questions at any time. Susan makes you feel like you are her only client.... you get the total VIP treatment the whole way through the home search/buying process!

By: Dave & Leona

We are very happy that we chose Susan to handle the sale of our house and assist our hunt for a new home! We took her advice on pre-sale prep and staging so we could get top dollar in a competitive market! In our search for a new home, Susan showed us houses we thought we would like but didn't, and houses we didn't think were our style but actually loved! In the end we found a home that fit us to a tee and we are so happy! Susan was always available to answer questions or concerns and never hesitate to accommodate our changing schedules. Susan combines her professional knowledge and experience with a friendly personal...

By: Mark & Christine

We weren't planning to move but when we came across the house of our dreams we immediately called Susan and she was on top of it. It was so nice to work with someone who is as knowledgeable and diligent as Susan. She made the transition from our first home to our forever home seamless!

By: Paul & Cathy

If your are looking for professional job well done I have to recommend Susan Pauls-Valerio. We have contacted Susan and her team for more that one real estate deal and have been totally satisfied with both selling and purchasing a home. Thank you for all you have done to make our moves go very smoothly we enjoy working with you and your team.

By: Justin & Christine

Susan was an outstanding agent to work with! From always being flexible and patient when we had to book our meetings around a 1 year old, to giving great advice and providing friendly service. We will be using her for all of our future real estate needs and highly recommend her!

By: Kim & James

Susan Pauls Valerio made our home buying process very easy. She was professional, understanding, warm, and readily available. We were nervous as first time home buyers and knowing this, she walked us through every step of the process. She readily took us to see as many houses as we desired so we could determine what was important to us. She assisted us in finding a house that exceeded our expectations. Although there were roadblocks in the journey of purchasing our home, Susan was pleasantly persistent, even writing a letter on our behalf to the seller. We will definitely be recommending Susan to all of our friends.

By: Jeff & Jessie

When our family decided it was time for an upgrade we knew just who to call. Susan helped us navigate the process and ensured our experience was a fast and enjoyable one. When we found our perfect house, Susan moved on it immediately and we had it in one day! Not only that, she sold our house in one day as well...for much more than we anticipated. We couldn't be happier with our experience! Thank you Susan!

By: Chris & Jessica

We came to Susan Valerio after an unsatisfactory experience with another agent. What a difference! She certainly fulfilled all of our expectations as a professional real estate agent who was a pleasure to deal with. Susan understood our expectations and knew how to convert them to reality in the current market environment. We were very impressed with Susan. She made the process as seamless and stress-free as possible. Susan was very professional throughout all our real estate dealings. We couldn't imagine selecting anyone else for future sales or purchase. We highly recommend Susan to anyone who is buying or selling.

By: Jen

Susan and her team have helped me once again to sell my home. She is an experienced, reliable and hard working agent. She has once again made the whole process so easy!! Highly recommended!

By: Julie

The independence and satisfaction I have from owning my own house is indescribable! Not just a piece of property but the perfect place my daughter and I can call ours. The Pauls family not only made this all possible but never gave up until everything was absolutely perfect for us. Their patience and kind hearts helped make the process painless and so incredibly worth it! I will be forever grateful my Mom received a piece of mail advertising Pauls Real Estate, and I decided to pick up the phone and call. I spoke to Susan and I told her it was her kind face made me feel comfortable somehow, I was not wrong! I love my new home and I thank you all from the bottom of my heart

By: Aric & Michelle

Susan met her calling when she became a realtor! She helped us purchase our first home as well as our current home. Through every step of purchasing & selling, she used her compassion, knowledge and expertise to help us find and get exactly what we wanted. Susan has a keen eye to see the potential in any home. One of our houses lacked a mudroom & she was able to help us envision where a perfect functional space could be. Without Susan, we never would have been able to find the perfect place to raise our growing family. Susan is the most spectacular matchmaker - she helped us find love in the place we get to call home!

By: Josh & Rebecca

Susan and the Jim Pauls Realty Team have always been excellent. From helping us find our first house many years ago to then helping us sell that house for much over asking. The entire team is friendly, professional, and quick to respond to all our questions. Thank you for always guiding us in the right direction. We highly recommend them for all your real estate needs.

By: Shalaine

Not only does she take the time to find out all our housing needs, but also has taken time to get to know us & build a friendship. Both of our experiences of buying our first home and more recently selling and buying again, have been INCREDIBLE! Susan is so knowledgeable & supported us every step of the way! She has always been available to answer countless questions whenever we needed her. We’re so thankful to her and her team for the amazing, professional service & will continue to refer anyone we know so they also can have an awesome experience!

By: Mike & Patti

We love our new home that Susan found us!! Thanks again for great help!

By: Julia & Stephen

It has been an absolute pleasure working with Susan. Her experience speaks volumes--this realtor knows what she is doing! Home buying/selling can be a stressful process and she was right there for us always helping us out! She is calming, reassuring, SUPER accessible and has a wonderful sense of humor (which just makes everything so much more fun!). She really knows the Hamilton & area neighbourhoods and communities and she is very intelligent! She really puts her experience and smarts to work for her clients. I could not be any happier with our choice to work with Susan! I am...

By: Angela

I highly recommend Susan to find you the perfect home!! This was my first home-buying experience and it could not be better! She was patient in listening to my needs, but also helped me expand my options. She found me my PERFECT home where I hadn't even thought of looking! She also acted as my mortgage broker so I was able to get all my needs met through her broad range of skills. Thank you so much, Susan! You rock

By: Raissa

I'm not one to write reviews on customer service, but this one I couldn't pass up. Susan and her team at Jim Pauls Real Estate are the best of the best. Everyone - not just one, worked so hard to close the purchase of my new home. They are a genuine team of agents that fight for YOU not for what goes in their pockets. They work around the clock and accommodate you wherever needed. I have referred 2 other friends to Jim Pauls and I will continue to do so moving forward.

By: Paul & Menika

A big thank you to Susan and the whole Jim Pauls team. You made the buying and selling process easy, quick, and painless for us in such a short time. We will no doubt recommend your team to everyone we know and will undoubtedly use you guys again. Thank you from the whole McKeegan family.

By: Amanda & Amber

As first time buyers we had no idea what we were doing. Susan made the buying process very easy. She knew exactly what we wanted and was incredibly helpful, efficient, reliable, and flexible. We strongly recommend Susan Valerio and her team at Jim Pauls Real Estate when buying a new home!

By: Julie

I had a fantastic experience buying my first house with Susan! She found me an amazing townhouse that I am so excited to come home to everyday!!! I could have asked for a smoother, enjoyable experience

By: Toni

Susan was referred to me by a friend and It was probably the best recommendation that I have ever gotten. Susan was extremely patient, kind, friendly and knowledgeable. As a first time home buyer, I had a lot of anxieties about the process and Susan really was able to help me feel calm and confident in my decision and was able to answer all my questions along the way. Susan was always available whenever I needed her. I couldn’t have asked for a better realtor.

By: Michael & Vicky

Working with Susan was a great experience. She answered any and all questions we had concerning any property we were interested in and helped us get the one we wanted. I would highly recommend her to anyone I know looking to buy or sell a house

By: JoeFro

Susan Pauls Valerio! She was my agent and a very good friend of mine. I highly recommend her. No pressure, very informative...actually I was her longest client of roughly 6 months. Told her straight up that I'm not in a rush and I'm waiting for the right house in the right $$ range. Looked at many homes and she figured out what I wanted, as I had no clue. Eventually she found the home I'm in now and I love it!

By: Angela McMaster

I highly recommend Susan to find you the perfect home!! This was my first home-buying experience and it could not be better! She was patient in listening to my needs, but also helped me expand my options. She found me my PERFECT home where I hadn't even thought of looking! She also acted as my mortgage broker so I was able to get all my needs met through her broad range of skills. Thank you so much, Susan! You rock!